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1.1 By submitting the order, the customer makes a binding offer. A contract between the customer and 2CP GmbH is only concluded when the order number is allocated and sent to the customer by 2CP GmbH. The dispatch of the order confirmation constitutes the delivery of the ticket for participation in the event. 1.2 The purchase of vouchers can be revoked in accordance with section 5. 1.3 When purchasing tickets for participation in events, cancellation or rescheduling of the appointment is not possible (see section 5.1).
2.1 The total price of the order is due for payment immediately after the conclusion of the contract if the payment methods “Paypal” and “Credit Card” are offered. 2.2 If the payment method “Card payment on site” is offered, the total price of the order is due on the day of the event and must be paid on-site in the branch with an EC card or credit card, deviating from section 2.1.
3.1 The ticket purchased by the customer for participation in events entitles the customer and other persons named by him to participate in the booked game at the date and time specified on the ticket (order confirmation). 3.2 If the customer arrives late, the game time will be reduced according to the delay. In case of non-appearance, the customer’s claim to the performance of the event expires. The obligation to pay the total price of the order remains in force, see section 2. 3.3 Children and adolescents under 14 years of age must be accompanied by a legal guardian. Otherwise, access may be denied.
4.1 Vouchers are exclusively valid for the payment of tickets for participation in events offered by 2CP GmbH. 4.2 There is no entitlement to a cash payment of the vouchers against 2CP GmbH as long as the service is offered. 4.3 Vouchers issued by 2CP GmbH are valid for 36 months (3 years) from the date of purchase.
5.1 Right of withdrawal when purchasing tickets When purchasing tickets for participation in escape games, a contract for the provision of services related to leisure activities is concluded between 2CP GmbH and the customer, which provides for a specific date or period for the provision of the service (see § 312 g (2) No. 9 BGB). Therefore, in accordance with § 312 g (2) No. 9 BGB, there is no right of withdrawal for the customer, regardless of the chosen payment method. Every purchase of tickets for participation in escape games is therefore binding immediately after confirmation in accordance with 2.1 by 2CP GmbH and obliges to pay the total price of the order. 5.2 Right of withdrawal when purchasing digital goods With the buyer’s consent to the withdrawal policy, the buyer agrees when purchasing a digital good that the performing company will begin the execution of the contract before the expiry of the withdrawal period and will provide the digital good to the buyer as a download. In addition, the buyer agrees that he loses his right of withdrawal at the beginning of the execution of the contract. 5.3 Right of withdrawal when purchasing vouchers on-site in the branch When purchasing a voucher, which takes place with the simultaneous physical presence of the contracting parties or their authorized representatives (e.g., purchase in the branch), there is no distance selling contract within the meaning of § 312 b BGB. Therefore, the customer has no right of withdrawal. 5.4 Right of withdrawal for all other voucher purchases For all other voucher purchases, the following applies to contracts with consumers:
Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has. To exercise your right of withdrawal, you must inform us, 2CP GmbH, Bremer Reihe 24, 20099 Hamburg, 040 6456 9263, hamburg@pause-play.de, by means of a clear statement (e.g., a letter, fax or email sent by mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period. Consequences of Withdrawal If you withdraw from this contract, we must refund you all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods. Sample Withdrawal Form (If you want to withdraw from the contract, please fill out this form and send it back.) To 2CP GmbH, Bremer Reihe 24, 20099 Hamburg I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the voucher described below: Ordered on Order number / Invoice number Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only if communicated on paper) Date __________ (*) Delete as appropriate. End of withdrawal policy and sample withdrawal form 5.4 In the event of withdrawal by the customer, the following applies: 2CP GmbH deactivates the voucher. If the voucher has already been paid before the withdrawal, 2CP GmbH will refund the purchase price to the customer.
6.1 If the customer is a consumer, 2CP GmbH reserves the right of ownership of the purchased item until the full payment of the total price of the order. The corresponding security rights can be transferred to third parties. 6.2 If the customer is an entrepreneur who acts within the scope of his commercial activity or a public-law special fund or a legal entity under public law, 2CP GmbH reserves the right of ownership of the purchased item until all open claims from the business relationship with the customer have been settled. The corresponding security rights can be transferred to third parties.
7.1 The customer can only offset counterclaims that have been legally established or recognized by 2CP GmbH or are undisputed. 7.2 The customer is only entitled to a right of retention if and to the extent that the counterclaim results from the same contractual relationship.
8.1 2CP GmbH is liable in any case in the following cases: – under the Product Liability Act – for damages caused intentionally or through gross negligence – in case of fraudulent concealment of defects – for damages resulting from injury to life, body, or health – for damages resulting from the breach of a guarantee. 8.2 If a breach of material contractual obligations (so-called cardinal obligations) is based only on simple negligence, the liability of 2CP GmbH is limited to the replacement of the typically foreseeable damage. 8.3 Except for the cases mentioned in paragraphs 8.1 and 8.2, 2CP GmbH is not liable for damages caused by simple negligence. 8.4 If the liability of 2CP GmbH is excluded or limited in accordance with sections 8.1 to 8.3, this also applies to the liability of its vicarious agents and assistants.
9.1 Only the law of the Federal Republic of Germany applies. If the customer is a consumer with a habitual residence outside the Federal Republic of Germany, he can also invoke the law of the state in which he has his residence or habitual residence. 9.2 If the customer is an entrepreneur according to § 14 BGB, the exclusive place of performance for delivery and performance as well as payment is the registered office of 2CP GmbH. 9.3 The European Commission provides a platform for online dispute resolution (ODR), which you can find here: Platform of the EU Commission for online dispute resolution: www.ec.europa.eu/consumers/odr Consumers have the opportunity to use this platform to settle their disputes.
By entering the premises of 2CP GmbH, customers and visitors acknowledge the validity of the following privately regulated house rules: Persons who are conspicuous by wearing fascist and/or dehumanizing emblems, brands, and/or by making fascist and/or dehumanizing statements will be expelled from the event premises and will receive an immediate ban! Blunt, shooting, or stabbing weapons are prohibited in the event premises. The making of photo, audio, video, or other media recordings for commercial use on the premises without the express prior consent of 2CP GmbH is not permitted. We also ask, in the interest of the gaming experience, for the surrender of image and sound recording devices, especially mobile phones, before the game starts. Animals are not allowed in the event premises for the safety of our customers and for their own protection. Visitors who – are obviously under the excessive influence of drugs or alcohol, – have suspicion of an infectious disease within the meaning of the Federal Infection Protection Act or the Infection Protection Act or similar safety-endangering diseases, may be denied access to the premises. 6. Marked escape routes and doors must not be blocked or altered in any way in their function. All escape routes must always be kept clear, escape doors may only be opened in case of emergency.
