Terms and conditions for pause & play Escape Rooms Hamburg and Stuttgart
Terms and Conditions
1 Conclusion of contract, cancellation
1.1 By submitting the order, the customer makes a binding offer. A contract between the customer and 2CP GmbH is only concluded when 2CP GmbH assigns and sends the order number to the customer. The sending of the order confirmation constitutes delivery of the ticket for participation in the event.
1.2 The purchase of vouchers may be revoked in accordance with No. 5.
1.3 When purchasing tickets for participation in events, cancellation or postponement of the date is not possible (see No. 5.1).
2 Price components & payment terms
2.1 The total price of the order is due for payment immediately after conclusion of the contract if the payment methods “PayPal” and “credit card” are offered.
2.2 If the payment method “card payment on site” is offered, contrary to 2.1, the total price of the order is due on the day of the event and must be paid on site at the branch with an EC card or credit card before the start of the game.
3 tickets / admission tickets
3.1 The ticket purchased by the customer for participation in events entitles the customer and other persons named by him to participate in the booked game on the date and at the time stated on the ticket (the order confirmation).
3.2 If the customer arrives late, the playing time will be reduced accordingly. In case of no-show, the customer’s claim to participation in the event expires. The obligation to pay the total price of the order remains in effect (see Section 2).
3.3 Children and young people under the age of 14 must be accompanied by a parent or legal guardian. Otherwise, admission may be denied.
4 Gift Cards
4.1 The vouchers are valid exclusively for the payment of tickets for participation in events offered by 2CP GmbH.
4.2 Any claim for cash payment of the vouchers against 2CP GmbH is excluded as long as the service is offered.
4.3 The vouchers issued by 2CP GmbH are valid until the end of the third year following the year of purchase.
5 Right of withdrawal
5.1 Right of withdrawal when purchasing tickets
When purchasing tickets through participation in escape games, a contract for the provision of services in connection with leisure activities is concluded between 2CP GmbH and the customer, which provides for a specific date or period for the provision of services (cf. § 312 g (2) No. 9 BGB). Therefore, pursuant to § 312 g (2) No. 9 BGB, there is no right of withdrawal for the customer, regardless of the selected payment method. Any purchase of tickets for participation in escape games is therefore binding immediately after confirmation by 2CP GmbH in accordance with 2.1 and obliges the customer to pay the total price of the order.
5.2 Right of withdrawal when purchasing digital goods
By agreeing to the cancellation policy, the buyer agrees when purchasing a digital good that the executing company will begin executing the contract before the expiry of the withdrawal period and that the digital good will be made available to the customer as a download. In addition, the buyer agrees that they lose their right of withdrawal once the contract has begun to be executed.
5.3 Right of withdrawal when purchasing vouchers on site in the store
When purchasing a voucher that takes place in the physical presence of the contracting parties or their authorized representatives (e.g., purchase in the store), this does not constitute a distance contract within the meaning of Section 312b of the German Civil Code (BGB). The customer therefore has no right of withdrawal.
5.4 Right of withdrawal for all other voucher purchases
For all other voucher purchases, the following applies to contracts with consumers:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us,
2CP GmbH, Bremer Reihe 24, 20099 Hamburg, 040 6456 9263, hamburg@pause-play.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
An 2CP GmbH, Bremer Reihe 24, 20099 Hamburg
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf des nachfolgend beschriebenen Gutscheins:
Ordered on
Order number / Invoice number
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notifications) Date
__________
(*) Delete as appropriate.
End of the cancellation policy and the sample cancellation form
5.4 In the event of revocation by the customer, the following applies:
2CP GmbH will deactivate the voucher. If the voucher has already been paid for prior to revocation, 2CP GmbH will refund the purchase price to the customer.
6 Retention of title
6.1 If the customer is a consumer, 2CP GmbH retains ownership of the purchased item until the total price of the order has been paid in full. The corresponding security rights may be transferred to third parties.
6.2 If the customer is an entrepreneur acting within the scope of their business activities or a special fund under public law or a legal entity under public law, 2CP GmbH retains ownership of the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security interests may be transferred to third parties.
7 Offsetting; right of retention for purchases on account
7.1 The customer may only offset legally established counterclaims or counterclaims recognized by 2CP GmbH or undisputed counterclaims.
7.2 The customer shall only have a right of retention if and to the extent that the counterclaim results from the same contractual relationship.
8 Limitations of liability, exclusion of withdrawal in the event of certain breaches of duty
8.1 2CP GmbH shall be liable without limitation in the following cases:
– under the Product Liability Act
– for damage caused intentionally or through gross negligence
– in the event of fraudulent concealment of defects
– for damage resulting from injury to life, limb, or health
– for damage resulting from the breach of a guarantee.
8.2 Insofar as a breach of essential contractual obligations (so-called cardinal obligations) is based solely on simple negligence, the liability of 2CP GmbH shall be limited to compensation for foreseeable damage typical for this type of contract.
8.3 Except for the cases mentioned in paragraphs 8.1 and 8.2, 2CP GmbH shall not be liable for damages caused by simple negligence.
8.4 Insofar as the liability of 2CP GmbH is excluded or limited in accordance with clauses 8.1 to 8.3, this shall also apply to the liability of its vicarious agents and assistants.
9 Choice of law, place of performance, out-of-court dispute resolution
9.1 The law of the Federal Republic of Germany applies exclusively. If the customer is a consumer with their habitual residence outside the Federal Republic of Germany, they may also invoke the law of the country in which the customer has their domicile or habitual residence.
9.2 If the customer is an entrepreneur pursuant to § 14 BGB (German Civil Code), the sole place of performance for delivery and service as well as payment is the registered office of 2CP GmbH.
9.3 The European Commission provides a platform for online dispute resolution (ODR), which can be found here:
EU Commission platform for online dispute resolution:
www.ec.europa.eu/consumers/odr
Consumers have the option of using this platform to resolve their disputes.
10 House rules
By entering the event rooms of 2CP GmbH, customers and visitors acknowledge the validity of the following house rules governed by private law:
Persons who attract attention by wearing fascist and/or inhuman emblems, brands, and/or by making fascist and/or inhuman statements will be expelled from the event premises and immediately banned from the premises!
Bladed weapons, firearms, and stabbing weapons are prohibited in the event rooms.
The production of photo, audio, video, or other media recordings for commercial use in the facility without the express prior consent of 2CP GmbH is not permitted. In the interests of the gaming experience, we also ask that you hand in image and sound recording devices, in particular mobile phones, before the start of the game.
Animals are not permitted in the event rooms for the safety of our customers and for their own protection.
Visitors who
– are obviously under the excessive influence of drugs or alcohol,
– are suspected of having a contagious disease within the meaning of the Federal Epidemic Act or the Infection Protection Act or similar
safety-threatening diseases may be denied access to the premises.
6. Marked escape routes and doors must not be blocked or altered in any way. All escape routes must
always be kept clear; escape doors may only be opened in an emergency.
