Terms of Service

1 Conclusion of Contract, Cancellation

1.1 By sending the order by clicking on the field “Book with obligation to pay” the customer submits a binding offer. A contract between the customer and Hafenarena GmbH is only concluded when Hafenarena GmbH has assigned and sent the order number to the customer. The sending of the order confirmation is the delivery of the ticket for participation in the escape game.

1.2 The purchase of vouchers can be revoked in accordance with No. 5.

1.3 When buying tickets for participation in escape games, it is not possible to cancel or postpone the date (see No. 5.1.)

2 Price Components & Terms of Payment

2.1 The total price of the order is due for payment immediately after conclusion of the contract for the payment methods “Paypal”, “Sofortüberweisung” and “Invoice”, if these payment methods are offered.
2.2 If the payment method “Card payment on site” is offered, the total price of the order is due on the day of the event, in deviation from 2.1, and must be paid before the start of the game at the branch with an EC card or credit card.

3 “tickets”

3.1 The ticket purchased by the customer for participation in the escape game entitles the customer and other persons named by him to participate in the booked game on the date stated on the ticket (the order confirmation) at the specified time.
3.2 If the customer arrives late, the playing time will be reduced according to the delay. If the customer fails to appear, the customer’s right to have the escape game expires. The obligation to pay the total price of the order remains, see Section 2..
3.3The escape games offered are generally not suitable for children under the age of 10. Children under the age of 10 cannot therefore take part in the escape games. The minimum age may vary in individual rooms. This is then noted on the ticket page and the minimum age there applies.
3.4 Children and young people under the age of 18 must be accompanied by a legal guardian. Otherwise access can be denied.

4 vouchers

4.1 The vouchers are only valid for the payment of tickets for participation in escape games offered by Hafenarena GmbH. Vouchers cannot be redeemed at other TeamEscape franchise brand locations.
4.2 A claim for cash payment of the vouchers against Hafenarena GmbH is excluded as long as the service is offered.
4.3 The vouchers issued by Hafenarena GmbH are valid until the end of the third year following the year of purchase.

5 Right of Withdrawal

5.1 Right of withdrawal when purchasing tickets
When purchasing tickets for participation in Escapegames, a contract for the provision of services in connection with leisure activities is concluded between Hafenarena GmbH and the customer, which provides for a specific date or period for the provision (cf. § 312 g Para. 2 No. 9 BGB). There is therefore no right of withdrawal for the customer in accordance with Section 312g Paragraph 2 No. 9 BGB, regardless of the selected payment method. Every purchase of tickets for participation in escape games is therefore binding immediately after confirmation in accordance with 2.1 by Hafenarena GmbH and obliges you to pay the total price of the order.

5.2 Right of withdrawal when purchasing digital goods
With the consent of the buyer to the cancellation policy, the buyer agrees when purchasing a digital good that the executing company will start executing the contract before the end of the cancellation period and that the digital good will be made available to the customer as a download. In addition, the buyer agrees that he loses his right of withdrawal with the beginning of the execution of the contract.

5.3 Right of cancellation when purchasing vouchers on site in a branch
If a voucher is purchased in the physical presence of the contractual partner or their authorized representative (e.g. purchase in the branch), there is no distance contract within the meaning of § 312 b BGB. A right of cancellation does not exist for the customer.

5.4 Right of withdrawal for all other voucher purchases
For all other voucher purchases, the following applies to contracts with consumers:

Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must
inform Hafenarena GmbH, Von-Vincke-Str. 4 · 48143 Münster, 0251 8570 8277, muenster@teamescape.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation

form (If you want to cancel the contract, please fill out this form and send it back.)

To Hafenarena GmbH, Von-Vincke-Str. 4 · 48143 Muenster
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the voucher described below:

Ordered on

Order number / invoice number
Name of consumer(s)

Address of consumer(s)
Signature of consumer(s) (only if notified on paper) Date


(*) ​​Delete where not applicable.

End of the cancellation policy and the model cancellation

form 5.4 In the event of cancellation by the customer, the following applies:
Hafenarena GmbH deactivates the voucher. If the voucher has already been paid for before cancellation, Hafenarena GmbH will reimburse the customer for the purchase price.

6 Retention of Title

6.1 If the customer is a consumer, Hafenarena GmbH retains ownership of the purchased item until the total price of the order has been paid in full. The corresponding security rights can be transferred to third parties.
6.2 If the customer is an entrepreneur who acts within the scope of his business activities or a special fund under public law or a legal entity under public law, Hafenarena GmbH retains ownership of the purchased item until all outstanding claims from the business relationship with the customer have been settled . The corresponding security rights can be transferred to third parties.

7 offsetting; Right of retention when purchasing on account

7.1 The customer can only offset counterclaims that have been legally established or recognized by Hafenarena GmbH or are undisputed.
7.2 The customer only has a right of retention if and to the extent that the counterclaim results from the same contractual relationship.

8 Limitations of Liability, Exclusion of Rescission in the Case of Certain Breaches of Duty

8.1 Hafenarena GmbH is liable without limitation in the following cases:

– under the Product Liability Act
– for damage caused intentionally or through gross negligence
– in the case of fraudulent concealment of defects
– for damage resulting from injury to life, limb or health
– for damage from breach of a warranty.

8.2 Insofar as a breach of essential contractual obligations (so-called cardinal obligations) is only due to simple negligence, the liability of Hafenarena GmbH is limited to compensation for the contractually typical and foreseeable damage.
8.3With the exception of the cases mentioned in paragraphs 8.1 and 8.2, Hafenarena GmbH is not liable for damage caused by simple negligence.
8.4 Insofar as the liability of Hafenarena GmbH is excluded or limited in accordance with Sections 8.1 to 8.3, this also applies to the liability of its vicarious agents and vicarious agents.

9 Choice of law, place of performance, out-of-court settlement of disputes

9.1 The law of the Federal Republic of Germany applies exclusively. If the customer is a consumer with his habitual residence outside of the Federal Republic of Germany, he can always refer to the law of the state in which the customer has his residence or habitual residence.
9.2 If the customer is an entrepreneur according to § 14 BGB, the sole place of performance for the delivery and service as well as payment is the registered office of Hafenarena GmbH.
9.3 The European Commission provides a platform for online dispute resolution (OS), which you can find here:

Platform of the EU Commission for online dispute resolution:

Consumers have the opportunity to use this platform to settle their disputes.

10 House Rules TeamEscape Münster

With access to the event rooms of Hafenarena GmbH, customers and visitors acknowledge the validity of the house rules below, which are governed by private law:

  1. Persons who become conspicuous by wearing fascist and/or inhumane emblems, brands and/or by fascist and/or inhumane statements will be expelled from the event premises and immediately banned from the premises!
  2. Cut, firearms or stabbing weapons are prohibited in the event rooms.
  3. The creation of photo, audio, video or other media recordings for commercial use in the facility without the express prior consent of Hafenarena GmbH is not permitted. In the interests of the gaming experience, we ask that you hand over any image and sound recording devices, especially mobile phones, before the start of the game.
  4. For the safety of our customers and to protect themselves, animals are not allowed in the event rooms.
  5. Visitors who
    – are obviously under the excessive influence of drugs or alcohol,
    – suspect a contagious disease within the meaning of the Federal Epidemics Act or the Infection Protection Act or similar diseases that pose a safety hazard can be denied access to the premises.
  6. Marked escape routes and doors must not be blocked or their function changed in any way. All escape routes must always be kept clear, escape doors may only be opened in emergencies.